Frequently asked questions

We look at every request individually to guarantee you the best price.

Exclusive offers and all-inclusive packages are only available when you contact us directly.

Email us at info@hotelrosengarden.it, message us on WhatsApp on +39 366 435 9102, or fill in the request form on our website.

Full board with breakfast, lunch and dinner. Water and local wine are always included with meals.

The package also includes one parasol with sunbeds per room in a standard position at Rosen Beach, access to the pool, bicycles, beach towels and Wi-Fi.

Breakfast and dinner, with water and local wine included with meals. The package includes one parasol with sunbeds per room in a standard position at Rosen Beach, access to the pool, bicycles, beach towels and Wi-Fi.

Overnight stay and breakfast. Access to the pool, bicycles and beach service are not included in this option.

No, missed meals cannot be made up or refunded.

Open the quote you received by email or on WhatsApp and click the green “Select” button next to the room and board option you have chosen. Enter the details requested and pay the deposit by instant bank transfer, using the bank details provided. Once the transfer has been made, click “I confirm the deposit has been paid” and send us a copy of the bank receipt by email or on WhatsApp. We will confirm that we have received it and you will get a booking confirmation email.

Yes, a deposit paid by bank transfer is always required to secure your room.

Within 48 hours of paying your deposit, you can insure it with Allianz Group to protect yourself in case of cancellation or unexpected events. The insurance is optional and is taken out online directly with Allianz at magroup-online.com.

If you need to cancel, simply open a claim directly with Allianz Group and let us know your decision by email.

If you cancel up to 30 days before your arrival date, we will issue a voucher for 100% of the deposit paid, to be used by the end of the current season. If you cancel from the 29th day before arrival up to the day of arrival itself, the full deposit will be retained.

If you leave early, for any reason, the deposit will not be refunded and the full amount of the stay as confirmed will be charged.

The Municipality of Cervia’s tourist tax of €1.80 per person per day is paid directly at the hotel and is not included in our rates. It applies from 1 May to 30 September to all guests aged 14 and over, for the first 7 consecutive days of the stay. For information on exemptions, please see the Municipality of Cervia’s website.

Check-in: from 11:15. Check-out: by 10:00. Late check-out is available on request, for a fee and subject to availability.

If your room is ready, it will be yours straight away. If not, you can leave your luggage at the hotel and, if your package includes the beach, head to Rosen Beach and start your holiday.

The hotel is open 24 hours a day, 7 days a week. There will always be someone here to welcome you.

Every morning the sweet and savoury buffet greets you with homemade cakes, croissants, creamy yoghurts, muesli, jams, bread, biscuits and fresh fruit. For those who prefer savoury, there is a selection of cold cuts, cheeses and eggs. Freshly made coffee is served at your table, to start the day with a smile.

Our restaurant brings together the traditions of Romagna and the simplicity of Italian cooking, with dishes carefully prepared every day. The daily menu is served at your table: a choice of two starters, four first courses and four main courses, with meat, fish and vegetarian options. To finish, dessert, ice cream and fresh fruit.

Restaurant opening times:

Breakfast: from 7:30 to 9:30

Lunch: from 12:30 to 13:20

Dinner: from 19:30 to 20:20

Please let us know in the notes section of your quote request. We will check whether we can cater for your needs safely.

Unfortunately not. As we have a single kitchen, we are not authorised to prepare gluten-free dishes. We are sorry: it is a matter of safety.

All rooms have air conditioning that you can adjust yourself.

No, the whole hotel is carpet-free.

All our rooms are non-smoking. You are welcome to smoke on the balcony or in the garden.

From 7 June to 3 September, Monday to Friday, our entertainment team looks after children at Rosen Beach for two hours in the morning and two in the afternoon, with games, workshops and outdoor activities.

Every afternoon, bread, Nutella and fruit juice for children at the hotel bar, from 16:00 to 16:30.

For little ones aged 0 to 2, the hotel provides a travel cot and a baby bath, so every family feels at home.

In the restaurant you will find high chairs and a children’s menu, with vegetable broth, puréed vegetable soup, steamed fish, cooked ham and a small steak, steamed or grilled. If your little one has favourite baby cereals, tiny pasta or jars of baby food, bring them along: we will prepare them for you.

The fun continues in the indoor games room and the outdoor play area, with a playhouse and slide.

The hotel provides bicycles for adults, free to use for up to two hours at a time. They cannot be booked in advance: the keys are handed over at reception when you want to use them. Bicycle hire is included in All Inclusive and Half Board stays.

No, the bicycles are for adults only. Under-18s may use them only if accompanied by an adult for the whole ride.

All Inclusive and Half Board stays include access to the FBI gym in Milano Marittima. Guests can use the cardio and fitness room, join classes — including yoga, pilates and functional training — and use the sauna, by prior booking.

The open-air car park in the hotel garden can be booked for stays of at least 7 nights, at a daily supplement of €13.00, subject to availability. On arrival, we ask you to leave your car keys at reception. There is paid public parking (blue lines) close by and, about 200 metres away, some free parking areas. Please note that both car parks are open-air and unattended.

Wi-Fi is free and available throughout the hotel. There is a connection at the beach too: for more information, just ask the Rosen Beach staff.

Rosen Beach is our own beach, on the same street as the hotel and just 80 metres away.

Beach service in a standard position is included in All Inclusive and Half Board stays. The front rows are available for a daily supplement. For requests or information, please speak directly to the Rosen Beach staff.

Beach towels are available on request at reception, with a refundable deposit of €18.00 each. They are changed every 3 days and must be returned to reception at check-out.

The pool has varying depths, up to a maximum of 1.38 metres, so adults and children can enjoy it in complete safety.

The pool is open from May to September, from 9:30 to 19:00.

Beach towels are available on request at reception, with a refundable deposit of €18.00 each. They are changed every 3 days and must be returned to reception at check-out.

From the seafront you can walk all the way to Cervia: a stroll along the coast that is lovely in the evening too.

The hotel is in a quiet area, facing the Anello del Pino park and 100 metres from the entrance to the pine forest. Close by, about 200 metres away, you will find a newsagent, a pharmacy, shops for everyday essentials, bars and restaurants.

The centre of Milano Marittima is 700 metres from the hotel, a 15-minute walk away, which you can also take along the seafront.