Booking policy

Booking conditions

• Bookings must be confirmed by the guest in writing, i.e. by e-mail; we will then send the bank details for the transfer of a confirmation deposit equal to 30% of the total amount due, to be paid by the date indicated;
• Once the transfer has been made, please send us by e-mail a copy of the payment receipt and a mobile phone number; once we have verified receipt of the deposit, the hotel office will send written confirmation;
• If the transfer is not made by the required date, for any reason whatsoever, the room will automatically be released and the booking cancelled;
• If the dates and/or the number of guests change, the quote will be cancelled and a new one will be prepared.

Cancellation and/or early departure

Once the deposit has been paid, in the event of cancellation and/or early departure the following terms apply, in line with the hotel’s internal regulations:

• For cancellations up to 30 days before the guest’s arrival date, a voucher equal to 100% of the deposit paid will be issued, to be used by 13/09/2026;
• For cancellations from the 29th day before arrival up to the day of arrival itself, the full amount paid as confirmation deposit will be retained;
• If the guest took out the insurance package offered at the time of booking, please contact Allianz directly to open a cancellation claim;
• In the event of early departure for any reason whatsoever, the deposit will not be refunded and the guest will also be charged the full amount due for the stay as confirmed.